
Operational Risk Challenges
Retail banking is increasingly competitive and digitized. Success is underpinned by pro–actively managing speed-to-market and product innovation with operational risk. Regulations are demanding higher standards of consumer protection and a robust and evolving risk & control framework has never been more essential.
A crucial way for banks to show commitment to good outcomes for their customers is to have a demonstrably complete and effective risk & controls framework. Therefore, this must be aligned to data technical standards, calibrated with peers in the sector and upgraded for consumer protection.



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Compare your risks and controls with peers
Many of the pain points in operational risk are common across the industry.
For Retail, we know there is a particular focus on:
- Doing more with less
- Regulatory Pressure & Scrutiny
- KYC, AML and IT-related Risks / Controls
- Heightened consumer protection
For Retail and Private Banks, contact Acin and:
- Get a free health check of your operational risk data
- Speak to a practitioner in the Retail / Private Banking team
- Organize a free demo of the Acin platform

Customer Protection in Action – Consumer Duty in the UK
The FCA (Financial Conduct Authority) has been clear that effective use of data will be critical to a firm’s implementation of Consumer Duty requirements. Firms must be proactive in supplying granular data to prove that customer outcomes are being monitored across a wide range of solutions.
A complete and effective risk & control framework that is – aligned to data technical standards, calibrated with peers in the sector and upgraded for consumer duty – is crucial evidence of a bank’s commitment to fairer outcomes for customers.
Key Risk & Control Outcomes from partnering with Acin



Case Study: After a year-long search, a European retail bank optimizes 65% of their risk & controls using Acin AI
A well-known retail bank spent over a year searching for technology and skills to categorize and analyze tens of thousands of risk controls, until they talked to Acin.